All our games are designed to be entertaining and exciting. And the vast majority of our players enjoy them in the way they are intended – as a bit of fun. But we’re also aware that in certain cases, they can become a problem. That’s why we strive to give all our players the tools and support they need to avoid the development of harmful habits. A core part of our mission is to contribute to the local communities and the societies in which we operate. That includes a steadfast commitment to responsible gaming.
We apply responsible gaming principles throughout our operations. All of our lottery operators are members of the World Lottery Association and the European Lottery Association and are bound by their respective regulations.
We engage with national public authorities and the European institutions as a constructive, transparent and accountable stakeholder, to achieve legitimate, balanced and sustainable regulations.
We seek to make gaming and betting safer for everyone. To that end, our responsible gaming strategy focusses on the three key pillars:
We ensure that player safety is at the core of the design, development and distribution of our products, so that all consumers are able to make informed choices about play and support services.
We protect minors by prohibiting access to our stores and banning participation in all games of chance. To encourage responsible play online we follow international best practice, including: age and ID verification, self-exclusion options, spending controls, in-depth activity details (e.g. winnings and losses, deposits) and a maximum of one account per person.
The best way to keep gaming fun is to have the right information at hand when you play. We therefore provide customers with extensive information about the products, the terms and the conditions, and the risks and consequences that might arise through the irrational participation, helping them to make informed decisions.