All our games are designed to be entertaining and exciting. And the vast majority of our players enjoy them in the way they are intended – as a bit of fun. But we’re also aware that in certain cases, they can become a problem. That’s why we strive to give all our players the tools and support they need to avoid the development of harmful habits. A core part of our mission is to contribute to the local communities and the societies in which we operate. That includes a steadfast commitment to responsible gaming.
Customers are reassured as we apply responsible gaming principles throughout our operations. All of our lottery operators are members of the World Lottery Association and the European Lottery Association and bound by their respective regulations.
National public authorities and the European institutions engage with us as a constructive, transparent and accountable stakeholder, to achieve legitimate, balanced and sustainable regulations.
Everyone benefits from our actively seeking to make gaming and bet placing safer. To that end, our responsible gaming strategy focusses on the three key pillars:
Player safety is at the core of the design, development and distribution of our products so that all consumers can make informed choices about play and support services.
We protect minors by prohibiting access to our stores and banning participation in all games of chance. To encourage responsible play online, we follow international best practice, including age and ID verification, self-exclusion options, spending controls, in-depth activity details (e.g. winnings and losses, deposits) and a maximum of one account per person.
The best way to keep gaming fun is to have the right information at hand when you play. Customers are, therefore, provided with extensive information about the products, the terms and the conditions, and the risks and consequences that might arise through irrational participation, helping them to make informed decisions.